Refund & Return Policy

1. Nature of the service

TradeDNA is a digital software-as-a-service (SaaS) product. Access is granted immediately upon successful payment. Because the service is digital and consumption begins at the moment of purchase, physical returns are not applicable.

2. No autopay — one-time payments only

Every TradeDNA payment is a one-time order. There is no recurring subscription, no autopay, and no stored payment mandate. Your access is active for the duration you purchased (30 days or 365 days). At the end of that period your account moves to read-only automatically — nothing is charged without your explicit action.

3. Free trial

TradeDNA offers a 7-day free trial with no payment card required. The trial ends automatically — you are not charged at the end of the trial. No refund request is necessary for trial endings.

4. Eligible refund scenarios

You may request a full refund in the following situations:

• Duplicate payment: You were charged more than once for the same order due to a technical failure.
• Payment gateway error: Your payment was deducted but access was not activated within 24 hours of the transaction.
• Unauthorised transaction: You did not authorise the payment (subject to bank verification).

5. Non-refundable scenarios

• Mid-cycle cancellation: We do not issue prorated refunds for unused days in a paid cycle. You retain full access for the entire duration you paid for.
• Change of mind: Refunds are not issued if you simply decide not to use the service after access has been granted.
• AI credit consumption: AI credits spent are non-refundable once the AI generation has been completed.

6. How to request a refund

Email support@tradedna.in within 7 days of the transaction date with:

• Your registered email address
• Order / transaction ID (available in your billing page)
• Reason for the refund request

We acknowledge all requests within 48 hours and resolve them within 7 business days.

7. Refund processing timelines

Approved refunds are processed to the original payment method:

Timelines are subject to your bank's processing schedule. If a refund has not appeared after the stated period, contact your bank before reaching out to us — they may have a hold pending.

8. Contact