Terms of Service

1. Acceptance of terms

By creating a TradeDNA account you confirm that you have read, understood, and explicitly agreed to these Terms of Service and our Privacy Policy by ticking the consent checkboxes at sign-up. If you do not agree, do not use the service.

2. Not investment advice

TradeDNA is a post-trade behavioural analytics tool. It is NOT a SEBI-registered Research Analyst (RA) or Investment Advisor (IA) under the Securities and Exchange Board of India (Investment Advisers) Regulations 2013 or the SEBI (Research Analysts) Regulations 2014.

Nothing on this platform — including AI-generated reports, discipline scores, coaching responses, or any other output — constitutes:

• Investment advice
• Buy or sell signals or recommendations
• Price targets or directional predictions
• Forward-looking trade recommendations of any kind

All AI features produce retrospective behavioural analysis of trades you have already completed. You are solely responsible for your trading decisions. Do not make trading decisions based on TradeDNA outputs.

3. Eligibility

You must be at least 18 years old and a resident of India to use TradeDNA. By signing up you confirm both. You are responsible for ensuring your use complies with applicable local laws.

4. Account and billing

• Free trial: 7 days. No payment card is required to start the trial. Nothing is automatically charged. When the trial ends your account moves to read-only — your data is preserved and you can pay for a cycle whenever you are ready.
• Pricing:Pro ₹499 for 30 days or ₹4,799 for 365 days. Every payment is a one-time order; there is no recurring subscription or autopay. TradeDNA is not currently GST-registered; no GST is collected or remitted. If we become GST-registered in future, prices and invoicing will be updated accordingly.
• Access period: Paid access is active for the duration you purchased (30 or 365 days from the date of payment). At the end of that period your account returns to read-only until you choose to pay for another cycle. There is no automatic renewal.
• Returning users: If your trial or paid cycle has expired, you may pay for a new cycle at any time. No second free trial is granted.

5. Refund policy

In accordance with the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020:

• Eligible for refund: If you were charged in error (e.g. duplicate payment, technical failure on our platform), contact support@tradedna.in within 7 days of the charge. We will investigate and issue a full refund if the error is confirmed.
• Not eligible for refund: We do not issue prorated refunds for unused days in a paid cycle. Because every payment is a one-time order (no autopay), there are no unexpected recurring charges to dispute.

Refund requests are acknowledged within 48 hours and resolved within 7 business days. Approved refunds are processed to the original payment method: UPI refunds typically settle within 1–2 banking days; card refunds within 5–7 banking days. See our Refund Policy for full details.

6. AI processing

AI features (weekly behavioural reports, discipline coaching, anomaly detection) require your trade data to be processed by Anthropic, our AI inference provider based in the USA. The data sent is limited to: instrument name, P&L, quantity, direction, date/time, tags, and journal notes. Personally identifiable information (name, email, PAN, phone) is not sent.

You consented to this transfer at sign-up. You may revoke AI processing consent at any time from Settings → Privacy. Revoking consent disables AI features but does not affect your core journal and analytics.

7. Acceptable use

You agree not to:

• Use TradeDNA outputs to provide investment advice to third parties.
• Reverse-engineer, scrape, or extract data via automated means.
• Share your account credentials with others.
• Upload content that violates any law or third-party rights.
• Misrepresent TradeDNA's outputs as SEBI-registered investment advice.

8. Intellectual property

You own your trade data. You grant TradeDNA a non-exclusive licence to process your data solely to provide the service. We do not share or sell your individual trade data to any third party other than as described in §6 (AI processing) and our Privacy Policy.

9. Limitation of liability

To the maximum extent permitted by Indian law, TradeDNA is not liable for any trading losses, missed opportunities, or financial decisions made in reliance on platform outputs. The service is provided “as is” without warranty of any kind.

Our aggregate liability to you shall not exceed the amount you paid to TradeDNA in the three calendar months preceding the claim.

10. Governing law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

11. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules 2020 Rule 4(5), we have designated a Grievance Officer for consumer complaints:

12. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated by email and/or in-app notice at least 7 days before taking effect. Continued use of TradeDNA after the effective date constitutes acceptance.